CUSTOMER CARE
At Pepper King, we prioritize your satisfaction above all else. Our commitment to exceptional service extends beyond just delivering delicious hot sauces; it encompasses every aspect of your experience with us. Here's our customer care policy:
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Efficient Order Processing - We understand the excitement of receiving your order promptly. That's why we strive to ship all orders within 24 hours of purchase, ensuring you get your favorite hot sauces as soon as possible. Responsive Support - Have a question or need assistance with your order? Our dedicated customer support team is here to help. Whether you're curious about our products, tracking your shipment, or require any other assistance, feel free to reach out to us. We're committed to providing prompt and helpful responses to ensure your satisfaction.
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Quality Assurance - Your trust in our products is paramount. We meticulously craft each batch of hot sauce to ensure exceptional quality and flavor. In the unlikely event that you're not satisfied with your purchase, please contact us, and we'll do everything in our power to make it right. Secure Transactions - Your security is our priority. We utilize industry-standard encryption and security measures to safeguard your personal information during online transactions. Shop with confidence knowing that your privacy and security are protected. Continuous Improvement - We're always striving to enhance our customer experience. Your feedback is invaluable to us, as it helps us understand your needs better and improve our products and services continually. Feel free to share your thoughts with us; we're all ears! Thank you for choosing Pepper King for your hot sauce needs. We're honored to be part of your culinary adventures and look forward to serving you with excellence every step of the way.
PRIVACY & SAFETY
​At Pepper King, your privacy and safety are our top priorities. We utilize industry-standard encryption and security measures to ensure secure transactions and protect your personal information. Any data collected during the ordering process is used solely for order fulfillment and enhancing your shopping experience, and we never share it with third parties without your consent, except as required by law. Our Privacy Policy outlines how we handle your data, and we strictly adhere to GDPR compliance and other relevant data protection laws. Your orders are carefully packaged to prevent breakage during transit, ensuring your spicy delights arrive safely. Rest assured, at Pepper King, we're dedicated to providing you with a secure and enjoyable shopping experience every time.
WHOLESALE INQUIRIES
​Whether you're a retailer, distributor, or business owner looking to add some spice to your shelves, our wholesale options have got you covered. Explore our Private Label Program, where you can customize hot sauces with your branding and flavors to stand out in the market. With flexible ordering options, including invoicing for convenience, it's easier than ever to stock your shelves with premium hot sauces that pack a punch. Join us in bringing the heat to your customers' tables while enjoying competitive wholesale pricing and exceptional customer service. Contact us today to learn more about our wholesale opportunities and spice up your offerings with Pepper King!
Refund & Cancelation
At Pepper King, we ensure all customers are happy and satisfied with there orders. In the event you wish to cancel an order you can send us your request to cancel the order via our support email, admin@pprking.com where we will promptly cancel the unwanted order. In the event you are unsatisfied with an order that is already sent to you, you can send an email to the same address, where we will then give instructions on how to receive a refund and how to properly return the unwanted product.